

They negotiated (I ignore the terms) and reached an agreement. I finally got in touch with an incoming agency who contacted a licensed guide (a lady) and she got in touch with TBL to do the tour. It took me some time, as it was a busy date and everyone I knew was fully booked for that date. TBL said “no problem, can you please find another guide for that same day?”. Following their policy, I told them about one month in advance that I could not cover the tour on the fixed date (cruise arriving at Bilbao port terminal that day and leaving next) as I had a business trip on that same day. Guides are not necessarily professional, not necessarily licensed and not necessarily experienced, although they do ask for some infos to back your capacities as a guide.Įverything worked fine until the day I had to cancel a tour. TBL receives a 20% of the cost of your tour and customers choose their desired guide paying directly to TBL, once the tour is successfully completed you get your 80% through a secure paying system. They let you publish your tours on the region you cover and set your prices, in a very independent way. I´ve done 15 tours with them in about a year, more or less. I´d like to comment my experience as a guide for Tours by Locals.
